We're moving to a new booking system — and we need your help to get set up.

Please continue with your Gingr signup and upload the records you do have. Once your signup is complete, please call us directly and ask to speak with a management team member. We're happy to walk through the next steps with you.

You can access your account through the Gingr Client Portal in a browser on your phone or computer, or by using the Gingr for Pet Parents app.

The app can be helpful if you want quick access from your phone, but it's not required. You can always come back to our website and click Client Login when you need to access your account.

Both options connect to the same account, so use whichever is easiest for you.

Once your signup is complete, please allow up to 36 hours for our team to review your account, verify your information, and transfer anything that applies to you, such as boarding bookings, grooming appointments, daycare packages, deposits, and credits on file.

This may not happen instantly, so don't worry if you don't see everything in your portal right away. We're reviewing each account carefully as we move clients over.

Once your account is ready, we'll text whoever you set as the primary contact in Gingr to let them know.

No problem. You'll have one owner profile, and each dog gets its own profile attached to it.

If you have more than one dog on your account, there are a few important booking changes to know about in Gingr.

For Daycare and Boarding, please select all dogs who will be attending at the start of your booking request. This keeps everyone together on one reservation.

Multi-dog pricing for Daycare and Boarding will look a little different in Gingr. In our old system, the discount showed as 30% off one dog. In Gingr, it will show as 15% off each dog instead.

For Grooming Appointments and Groom & Play, please book each dog one at a time. If you try to request more than one dog at once for these services, you'll receive an error message at the end of the request, which can be frustrating after you've filled everything out.

Yes. Our team will move over boarding bookings, grooming appointments, daycare packages, and deposits, but daycare bookings need to be rebooked by you once your account is confirmed.

When booking daycare, click the calendar and choose your first date. After you choose a date, Gingr will give you options to add more dates.

Use Add Recurring Dates if your dog comes on the same day or days each week. You can choose the days of the week, how often they repeat, and how long you want the schedule to continue.

Use Add Another Reservation if you want to add a few individual daycare dates that don't follow a regular weekly schedule.

You can request up to 150 days at a time. If you need dates beyond that, please submit a second request.

Not quite yet. Any reservation request submitted through Gingr comes through to our team first so we can review and approve it.

Your spot is not confirmed until our team approves the request. Once it's approved, you'll receive an email confirmation, so please keep your communication preferences turned on.

Our team reviews requests quickly during admin hours. Requests submitted after 7:00 PM Monday–Friday will be reviewed the next morning starting at 6:00 AM. Requests submitted after 4:00 PM on weekends will be reviewed the next morning starting at 8:00 AM.

If you already have a grooming appointment booked, our team will move it into Gingr once your account is set up and reviewed.

Please sign up between June 5–10 so we can move your grooming appointment over before we go live. Once we are live in Gingr on June 11, grooming appointments that have not been moved over cannot be guaranteed.

Once you're set up in Gingr, all cancellations happen through your portal — we won't be taking cancellations over the phone or by text anymore. Until Gingr goes live, cancellations still work the way they always have.

We know this is a big transition, and you are definitely not on your own. If you're getting stuck, unsure what to click, or something doesn't look right, please call, text, or email us and we'll help walk you through it.

As everyone gets settled into Gingr, our goal is to have booking requests and cancellations come through the portal. This cuts down on back-and-forth and gives our team more time to focus on what matters most — the dogs in our care!

After June 30 we permanently lose access to our old booking system. If you want us to move over a boarding deposit, daycare package, or any existing booking, you need to be set up in Gingr before then — otherwise we won't be able to pull it across. If you're cutting it close, get in touch and we'll help.

Your Boarding deposits will move over to Gingr with your Boarding bookings, as long as your account is set up by June 30. Nothing is being lost — our team will manually transfer deposits so they stay attached to the correct reservations.

Your remaining Daycare package credits will move over to Gingr, as long as your account is set up by June 30. Nothing is being lost — our team will manually transfer any remaining package credits so they appear in your new portal once your account is verified.

Before our June 11 go-live, your usual Daycare days still stand — just come as normal. Starting June 11, all clients will need to be set up in Gingr before we can check dogs in. If you arrive without being set up, we'll do our best to help you complete signup on your phone at drop-off, but we strongly recommend completing it at home ahead of time to keep drop-off running smoothly.

Reach out — we'll help you catch up. The one hard deadline is June 30, when we lose access to our old system. Before that we have flexibility; after, we can't pull your old bookings across, and you'll need to be in Gingr for us to check your dog in.

Absolutely. You don't have to figure this out on your own.

Please call us and we can either walk you through your Gingr setup step by step, or set up a time to help you in person.

Tell us! This is a big transition for our team too and we're learning as we go. The more we hear from you about what's confusing or broken, the better we can fix it for everyone. Call, text, or email us anytime.