We're moving to a new booking system — and we need your help to get set up.
Gingr, our new client portal, is finally here so you can book Daycare, Boarding, and Grooming online.
What needs to happen, and when.
A fresh start — for us, and for you.
Thank you for being part of The Dog Patch family. We've been on our current system for 15 years and it's full of older information we've never refreshed — Gingr gives us a fresh start, gets us up-to-date info on your dog, and finally brings you online booking for Daycare, Boarding, and Grooming.
Less admin for us means more time with your dogs.
What you need to do in Gingr.
Five steps to get you set up and verified — then we take it from there.
Create your Gingr profile
Sign up at thedogpatch.portal.gingrapp.com. If you're using the Gingr Pet Parent app, use invite code 790862 when prompted.
Add your dog(s)
You'll be able to add each dog to your profile during signup. One owner profile, one dog profile per dog.
Upload current vaccination records
Upload your dog's vaccines inside their profile. See vaccine requirements in the panel to the right — and don't stress if something isn't perfectly up to date, just reach out.
Upload a photo of your dog
A clear photo of each dog helps our team at check-in and check-out.
Read and sign the waiver
Complete the waiver inside your Gingr account.
Vaccine Requirements
- DH2P (Distemper/Parvo)Required and must be up-to-date. Titer Tests are also accepted and encouraged.
- RabiesAt least one vaccination required in their lifetime. Puppies do not require Rabies until 1 year of age.
- PuppiesMust have at least 2 sets of puppy shots (8 weeks and 12 weeks). We recommend the second vaccination is at least 10 days prior to their first visit, as vaccines need time to provide protection.
If your dog can't meet these requirements due to health reasons, or if you have questions about what counts — just reach out. We're happy to talk it through.
What we'll move for you vs. what you'll rebook in Gingr.
Nothing is being lost. Here's exactly who's doing what so there are no surprises.
What We move for you:
- Boarding bookings — including deposits already paid
- Daycare packages — your remaining package days will transfer over
- Grooming appointments — your currently-booked Grooming appointments will be moved into Gingr
What You'll rebook in Gingr:
- Daycare bookings — please rebook your Daycare days in Gingr once you're verified
About your usual Daycare days
Don't stress about your regular Daycare days during the transition. If you normally come on certain days and they aren't booked in Gingr yet, those days still stand — just show up as usual and we'll see you. Once you're verified in Gingr, please go in and rebook your regular Daycare days so we have you in the new system going forward.
About the booking pause
Starting on [booking pause date] we'll stop accepting new bookings in our old system so we can move everything over to Gingr cleanly. If your appointment falls during or after the pause, you'll book it in Gingr once you're set up and verified. If you need to lock something in for the pause window, please get in touch and we'll make sure you're covered.
What you'll be able to do that wasn't possible before.
Gingr isn't just a switch — it brings real new conveniences for Daycare, Boarding, and Grooming.
Online Booking
Request Daycare, Boarding, and Grooming anytime through your portal — no more phone calls.
Online Cancellations
Cancel through your portal instead of calling or texting us. All cancellations now happen in Gingr.
Pay Deposits Online
Pay Boarding deposits right from your portal — no more in-person or over-the-phone payments.
Buy Daycare Packages Online
Top up your Daycare package days right from your portal whenever you need.
The details for clients who want to dig in.
Thank you for bearing with us.
This is a big change for our team too, and we appreciate you helping us through it. Set up your Gingr profile today so we can get you verified and back to booking.
Set Up My Gingr Profile