If you have any other questions after reading the below or if you’re unsure if daycare is the right fit for your dog, please feel free to give us a call anytime.


Hotel

What are the requirements for my dog to stay at the hotel?

Our requirements for boarding apply to all dogs, no matter the size or breed.

  • Must be good with other dogs and people. All dogs must pass a temperament test before being able to come and stay.
  • Have up-to-date Vaccinations
  • Must be spayed/neutered after the age of 7 months

What do I need to bring for my dogs Hotel stay?

The only thing you NEED to bring is your dog’s food. We require that you separate your dog’s food into meal size portions for the number of days that you will be away in soft sided/zip lock bags as we have limited food storage space. You may want to also bring a few days extra, as sometimes planned pick-up times/day’s change. We strongly encourage you to bring something that smells like home, either the bed they sleep on or a towel or shirt. You can bring toys or chews, those will stay in their suite and your dog will have access to them at nap and bedtime. We supply a raised bed for all dogs, which fits most dog beds, we also have cozy blankets for on top in case they didn’t bring one of their own.

Do you feed all types of food?

Yes. We can feed and store all types of food. We have a large fridge and freezer for raw or homemade food. With all food types, we ask that you separate your dog’s food into meal size portions for the number of days that you will be away. This ensures that you have packed enough food for their entire stay.

What Vaccinations does my dog need to have to stay at the Hotel?

Just like our daycare, your dog needs to have the Rabies and Distemper Vaccination. We also accept and encourage Titer tests. We require that all vaccinations be done at least 14 DAYS BEFORE you bring your dog for boarding as vaccinations can lower your dog’s immune system and your dog needs to be in good physical condition to come and play.

We kennel our dog at night at home, can we bring our kennel?

Yes, if you usually kennel your dog at night, then please bring their kennel. Keeping your dogs regular routine will be less stressful for your dog and ensure that there is no “re-training” when they go home.

Where will our dog(s) sleep? Can our dogs sleep together?

All dogs have their own private sleeping suites, this is where their bed and any toys that they brought from home will be kept. Our sleeping areas are climate controlled for all seasons ensuring that your dog has a comfortable night sleep. If you have more than one dog and want them to sleep together, that’s not a problem. We have many options for multiple dog families.

What’s my dog’s daily routine while staying at the Hotel?

After a good night sleep, all Hotel dogs go outside for their morning “business”. Breakfast is then served and playtime begins! When the afternoon rolls around, Hotel dogs are given a midday nap to ensure they are not overexerted or overstimulated. They then return to daycare for a few more hours to play with their friends. In the evening, Hotel guests are off to their private suite for dinner and a well-deserved nap. After nap-time, there is still time for one more play before last pees and then down for the night. When morning comes…we do it all over again!

Do you take dogs that need to have daily medication?

Yes, we are more than happy to help your dog stay healthy and happy. Keep in mind however, that your dog should be able to physically handle this type of environment. We are not able to take dogs that are incontinent.

Does someone sleep with the dogs at night?

No. Both of our buildings are fully alarmed and monitored by a private security company. We have a hard wired fire detection system monitored 24 hrs a day. All rooms/areas have a live feed video surveillance system monitored by The Dog Patch. The dogs private sleeping suites are totally self-contained and locked when occupied. We find that our dogs settle and get a better night sleep when there are no human noises or distractions.

Can our dog get a bath or a full groom before we pick them up?

Absolutely!! You can book your dog for a bath or groom so they’re nice and clean when you pick them up. Just let one of our staff know what you would like to have done when you drop off your dog.

Is there any way I can see my dog while I’m away?

Yes, you can see your dog everyday! We post pictures of both the big dog and small dog areas daily. Please visit out Facebook Page, either through this website (if you don’t have Facebook) or by searching The Dog
Ppatch on your personal Facebook page. If Facebook is not an option, please let our staff know and we’ll be happy to email pictures directly to you.

What are the Hotel’s drop-off and pick-up times?

When booking your dog’s stay, we will also schedule a drop-off time. Our drop-off times are between Open and 1:00pm daily so that your dog has time to get reacquainted with staff, meet new friends and get enough play time that when dinner and nap time comes, they’re hungry and tired. If you would like to schedule a drop-off later than 1:00pm, you will be charged a ‘Late Drop-off’ fee.

As for pick-up, we have a few options. A pick-up by 1:00pm on your scheduled pick-up day is included in your daily boarding cost, for pick-up after 1:00pm a half-day daycare charge will be applied on top of your Hotel costs. We also offer an After Hours pick-up time 7 days a week from 8:30pm-9:00pm for an additional fee of $10.00. After Hours pick-ups must be booked at least 2 hours before our closing time on your scheduled pick-up day. We understand that sometimes circumstances arise, if our drop-off/pick-up requirements can’t be met, please contact us and we’ll do our best to help make it as easy as possible for you.